Options. Please let me know how you get on. Behold the power of Powerline. The SSIDs must be the same and broadcast enabled. Thanks. The computers and devices you wish to authorise are set up so that. WiFi booster not working in Networking and WiFi 6 hours ago; Use wifi boosters without smart wifi in Networking and WiFi yesterday; Booster pod in QuickStart, set up and connections yesterday; Re: How to order a booster? in Networking and WiFi Thursday; Do I need to get a Virgin media branded WiFi booster? in Networking and. It seems Virgin Media is now offering the Hub 5 as standard to customers who take or upgrade to. . Broadband Deals Broadband Deals. Thankfully, setting up a Wi-Fi extender is a lot easier than installing a broadband connection. Buy a better router, or a mesh wifi system like the TP-Link Deco M5. 99 (List Price $49. . Please help. QuickStart, set up and connections. The D-Link Eagle Pro AI E15 is a plug-in Wi-Fi extender that uses AI to steer data to the least used channels. 4GHz Wi-Fi signal to the 2. Easy! Behold the power of Powerline Powerlines use your home's electrical wiring to connect devices. Through the Hub 4, it's 550mbs via WiFi and 700mbs via Ethernet. Hi @FionaH300 . 2. Search Search. Watch: Get the best WiFi experience. Found out Virgin boosters come at extra cost adding few extra pounds a month which is ridiculous. I was advised on here last week to invest in a mesh system and put my Hub 5 in Modem mode. HomePass works with the WiFi you’ve got to give you better coverage and faster speeds around the home. Best overall: TP-Link RE700X – check price. 84Mbps. if you still have the boosters you could try reconnecting and see if the speed in the far corner of the house improves. Select “Save Settings” to apply the changes. Round up of today's best deals. Go back to your web browser, select the checkbox at the bottom of the page, and click or tap. When moving from Plusnet to Virgin Media, the 2 Powerline adaptors that have a WiFi access point and offer web admin screens needed to be given new static IP addresses on the Hub 3s local LAN i. My only objection to Virgin Media Intelligent Wi-Fi Plus and the Wi-Fi Pods is the way they’re sold as a subscription service. The connect app is taking me in circles. I’ve tried changing where it is plugged in but it’s def dead. Virgin Media Television; For business; Webmail; Sign-in; My Virgin Media. with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. 35 Comments. Move your router at least one metre away from objects such as televisions, wireless speakers and cordless phones. Re: Wifi Booster. Just hook up an adapter to your Virgin Media Hub to help you get a better WiFi signal in any room with a working socket. With advanced Deco Mesh Technology, units work together to form one unified whole-home network wit. Would be grateful if anyone has similar experience & can offer advice. After trying a bunch of different wireless cards, BT Whole Home saved the day. This. Options. WiFi Pods are inclusive on the Gig 1 package only. Use of WiFi is subject to Virgin Media’s terms and conditions. Are the Booster pods free? Virgin Media advises these Booster pods come at a charge of £5 per month. Here are 10 very quick and simple ways to boost WiFi signal and improve the reliability of the connection between router and device. Make sure you plug. See the following page for details, including how to order online via My Virgin Media or through the Connect appThe new wifi pods are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they are £8 a month. Simply register up to five of your devices with this free streaming service and you can watch Virgin TV on two devices at the same time, wherever there’s WiFi or mobile internet connection in the UK. For context I get 300+mps download next to the router and 11 in my upstairs office. Video guide prepared by Luqman Khanis with how to self install virgin media pod. Do: use the Connect app to run a super-intelligent WiFi home scan. Move your router at least one metre away from objects such as televisions, wireless speakers and cordless phones. Start the Scan (do this in every room) Scan complete. So after 9 phone calls I finally get a booster pod. You can only order one at a time if they are needed and can have a maximum of three. I am looking for a WiFi booster but have no idea how to get 1 having scrolled around the website for hours. If it finds a potential signal-less spot, it’ll test our broadband speed to the WiFi Hub to make sure there isn’t a problem with your network. Virgin Media says the handout comes as its “latest customer generosity initiative” to “give households a welcomed speed boost at a time [when] connectivity is more essential than ever. Virgin Media’s WiFi network is password protected, meaning there are two layers of protection for their. Boost your Virgin Wi-Fi signal with Virgin Wi-Fi signal boosters. 6 x 7 x 16. Here's how you can download and link the Virgin Media Connect app with your Hub 3 to give your WiFi an intelligent boost. Wait here a day or two and a VM Mod will pick this up. Hello, I recently upgraded to gigabit fibre with a Hub5 modem, and was told that if there are any areas of my house that have under 30mbps connection then I'm eligible for a free WiFi booster pod. Installation Steps. They’re coded to your router when you order them from Virgin. If so, Tap Optimise. Are you experiencing any issues with your Wi-Fi. That's on Amazon for £103 so pretty cheap. com and also contact your MP to get this raised in parliament. Boost your WiFi, without switching broadband providers. 4 GHz” in the “Wireless Band” settings. xxx. How to setup virgin media pod - Wi-Fi booster and extender - #virginmedia #wifi #wifiextender #booster #virgin #media #internet #wifi #slowspeed. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Take the smaller one first-time and plug it into one mains socket, next to the Wheel. At airports, you'll see 'arq_wifi_x'. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. Note: Make sure you plug the Booster directly into a net socket, not an extention lead, power strip press surge protector. Virgin Media has launched wifi boosting pods designed to help households struggling with broadband blackspots Credit: PA:Press Association. With a pack of TA717 TP plugs, to a SG105S 5-port switch on the business end going into a Series X, Smart tv and tv box I’m maxing out at around 190mbs p/s download on the Series X. Virgin Media Television; For business; Webmail; Sign-in; My Virgin Media. Just tap 'Start the scan' and let the app work out if something's getting in the way of your WiFi. Connect the coaxial cable to your new Hub and secure it with a. TP-Link RE650 AC2600 Universal Dual Band Range Extender. My package is: Broadband Speed. Rather than a hardware upgrade alone, Intelligent WiFi Plus is a combination of software, available for the Hub 3 and Hub 4 routers, and plug-in satellites called WiFi Pods. In my Virgin Media account, I was initially able to add the Wifi-booster option to my current package as part of an upgrade, however, I am unable to find this option recently. Still have serious issues connecting my Apple devices, I returned back to Virgin 6months ago, to be honest bad decision, had no problems with wireless network on Sky. The wifi doesn’t extend out to the back of the house where my office is going to be. Enter 192. I live in a 2 bedroom flat and use Virgin Media. Scan complete, Tap continue. Share. Scan complete, Tap continue. Exclusive student broadband deals with an '. 11ax. If you're looking to order a Wi-Fi Pod then you can do this via our Connect App, and I can see that @newapollo has offered some advice with a link too. Virgin Media Intelligent WiFi. TIP This set-up works best if you plug both adapters into sockets in the same room. I don't work for Virgin Media. I require a booster for our wifi router but am having trouble ordering one and being this time of year the phones are very difficult to get through on. Wait 2 mintues for Scan. (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3). This video is private. The Passphrases of the SSIDs must match. Just hook up one Powerline to the Virgin Media Hub and plug another Wi-Fi Powerline in. A wireless mesh router system or a Wi-Fi extender can solve Virgin Media WiFi. Let’s recap how to reset your booster one last time: Find the reset button: It’s usually tucked away on the back or bottom of the device. Setting up the Virgin WiFi Booster is a breeze: Plug in the booster close to your Virgin Media Hub. They are free on Volt, 1GB or Oomph bundles. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. In fact, weak WiFi security has nothing to do with Virgin Media at all. Start the Scan (do this in every room) Scan complete. Broadband wifi boosters. My son has poor wifi in his bedroom and is unable to connect to our wifi network with his PS5, mobile phone and laptop. The connection light will flash orange, then red as initial set up takes place. WiFi Win #3 - Give your home WiFi a boost. It applies only to customers that have, or take out, a Virgin Media Broadband or broadband and TV bundle, along with a mobile contract from O2. Some customers will get this “ at no extra costVirgin Media WiFi Guarantee includes a Smart WiFi Pod, plus up to two additional pods and a technician visit if needed, to ensure customers get a minimum speed of 30Mb in every room for an. The computers and devices you wish to authorise are set up so that. 4GHz and one as "AC" and the other as "A/N" on the 5GHz. Virgin Media services are only available in eligible Virgin Media network areas. A Sky WiFi booster can extend your hub's WiFi signal to cover those harder to reach areas in your home. In this video I show the speeds delivered by the Hub 4, on ethernet (hard wired) vs wifi. Change or cancel your package. Wireless. Learn more. Switch on at the mains socket, the white power light will come on and the arrows will be flashing amber or red. Wi-Fi extenders capture and rebroadcast your Hub 5’s Wi-Fi signal to increase range. 3 which is below the start of the Hub 3's DHCP allocations. How to set up a Wi-Fi booster. CHECK IT OUT. on 27-03-2023 10:41. One of these. In order to use these WiFi routers with your Virgin Media installation you will need to do a. Exclusions and further terms apply. The telecoms giant has today launched 'Intelligent Wi-Fi', which offers to improve Wi-Fi speeds in hard to reach areas of the home via a free upgrade to its latest broadband. The Eeros setup immediately as they should with no issues. Gaming Support. You can find the details on the underside of your Virgin Superhub. WiFi booster not working. css"> <iframe aria-hidden="true" title="GTM" src=". My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. It’s backed up by our signal. 2. This videos will show you how to set up TP-Link RE300 range extender via WPS method. Apps and extras. Leave it off for about 10 seconds. Start the Scan (do this in every room) Scan complete. Click here to learn more! Search Search. ), the quieter the radio and, in turn, the poorer the Wi-Fi connection. If it finds a potential signal-less spot, it’ll test our broadband speed to the WiFi Hub to make sure there isn’t a problem with your network. Sorry to hear about these issues with your Ring doorbell working via the Wi-Fi. Options. 99 (List Price $149. Support for wireless technologies. We recommend that you connect using an Ethernet cable rather than your Wi-Fi to get the best results from your broadband. How To Use Virgin Media Powerline Adapters. 4GHz (802. When you download and register for the Virgin Media Connect app, and link it with your Hub 3, you can scan your home to see if you have a WiFi blackspot in a hard-to-reach room. Valheim Genshin. Use this to change any settings relation. Excludes broadband faults and broadband network outages. If anyone finds this message and has had the same problem, ask to speak to VM's legal department. Tap Optimise WiFi now if an option. You can do this from the Settings menu or manually turn each disc off then on. 168. Scan complete, Tap continue. 5) Turn on the VM hub. 2 & xxx. John-----I do not work for VM. If it's feasible you may even want to consider having one router set up for just "N" WiFi and the other as "B/G/N" on the 2. Enter the IP address into a web browser an log into your Virgin Media router. You do need to use the Connect app to perform the Home Scan in the area where the signal is low(est) Using the app should also help optimise the signal. Virgin Media Support. Dave. Scan complete, Tap continue. 3. However, you would soon pay off that cost by buying a "better" wireless solution that will be yours to own and use forever but it isn’t the simple plug and play option of the Pod (s). A mesh network uses multiple devices to extend the range of your WiFi signal. Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. The network says that Intelligent WiFi Plus can make a home network up to three times faster by establishing a mesh network. Billing and payments. Hmm. (note: the coaxial cable will need to be unscrewed). to. Best done from a wired connection. If you’re not getting download speeds of at least 30Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab. Our new mesh WiFi Pods plug into any normal three-pin socket in your house, and work using mesh WiFi technology instead of your electrical wiring. Get support for your NETGEAR EX3700 wifi range extender including guides,. The computers and devices you wish to authorise are set up so that. *. Follow the instructions from the eero app to complete the setup of the eero network. The older type, like our old Powerline Adapter, uses your home's electrical wiring to carry your broadband connection. Amber light on WiFi booster pod. The Hub 5 is Virgin Media's latest router, supporting dual-band wireless channels and the latest WiFi 6 protocol, or 802. Related quick links & videos Billing and paymentThink of the Hub as a radio and Wi-Fi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices, etc. After an lights have flashed on, connect the Booster to. g. Virgin Media WiFi is our inclusive new on-the-go WiFi service – connecting our customers to smooth, speedy Virgin Media WiFi hotspots when they’re out and about. Moving the router to a central location, elevating it,. It will give you a good idea if you need to enhance your existing setup. 11 b/g/n), 2 x 2 antenna array; Connections that support WEP/WPA/WPA2,. 4GHz section on top and make sure that the network name and password match the rest of the network to ensure reliable roaming from router to extender. The article discusses what you can do to improve your Wi-Fi experience in greater detail, and will help you to decide what type of booster will suit you best. <link rel="stylesheet" href="/support/help/check-services/styles. SpeedQuickStart, set up and connections. So, a 50 minute broadband, TV and phone. in QuickStart, set up and connections yesterday WiFi pods, one flashing blue, one flashing green in Networking and WiFi yesterday TopVirgin Media Volt can be thought of as a money-saving way to boost your existing Virgin Media and O2 mobile packages, or something to add on and save money with if you're a new customer to either or both. In your Stream kit you’ll find everything you need to get the Stream box up and running. This allows the range extender to connect its own 2. Adding an Extra Booster Attach the extra Booster to a power outlet in the same place as the Booster linked to the Hub. 39. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). Find the Security Settings option, and location the Channel drop down menu. The booster that I. . The SSIDs must be the same and broadcast enabled. TV. 7. The Deco M9 Plus uses tri-band technology to deliver a strong and reliable WiFi signal. For further assistance with your Virgin Media Hub 5, you can contact Virgin Media customer support through the following channels:Virgin Media has announced two upgrades designed to boost Wi-Fi signal throughout your home for those struggling with dead zones not reached by their router. Virgin Media Smart Wifi optimises itself so you always get the best Broadband Connection. This light will only appear when connecting a second pod. How to set up your Virgin WiFi Booster. How does BT Whole Home WiFi work? BT Whole Home – and similar products like Google Wifi and Tenda Nova MW3 – is a mesh Wi-Fi solution. As I said am currently using this setup here in an old thick. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. SpeedPrevious Wi-Fi boosters from Virgin were the older style powerline ones that used the house's Ethernet connection, but these ones seem more like the home mesh systems that are being sold, and since it is still connected to the Superhub 3. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. How to set up a Virgin Media Hub. on 07-02-2023 21:18. If you're looking to order a Wi-Fi Pod then you can do this via our Connect App, and I can see that @newapollo has offered some advice with a link too. . Tap Order a WiFi Booster if an option. . Tap Order a WiFi Booster if an option. . After an lights have flashed on, connect the Booster to the Pivot, using the Ethernet cable provided. xxx. Order before 12PM for FREE FIRST CLASS DELIVERY. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Simply test your broadband service, and if we find an issue we can help with a fix online. Download the free Connect app for iOS devices. 1. So, you’ve set up the Virgin Media booster, but you’re still not getting the signal you need. Installing your Boosters This will take less than 20 mins. Linksys RE7000. Most QuickStart kits have just 6 cables, connectors and powerlines to. I also ta. 0 or Hub 3. Learn More. •. Now we’re going to set up your Virgin TV V6 box. You. Next, click or tap on Enable. See this _____ To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless “boosters”). 12 month or 30-day rolling contracts. If you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab. Hi team, A couple of years ago I got sent a set of WiFi boosters by Virgin due to terrible black spots in my house. The Connect app lets you run a super-intelligent WiFi home scan to smooth out any snags, speed up your connection all around the house, and pause WiFi to any device when you need to – perfect for when it’s the kids’ bedtime. Told to wait 14 days before ordering Pods. Help please. The honest truth is: no, Virgin WiFi does not have weak security. My WiFi signal upstairs is terrible and I would like to get this sorted asap. TP-Link Deco E4 Whole Home Mesh Wi-Fi System, Seamless and Speedy (AC1200) for Large Home, Work with Amazon Echo/Alexa, Router and WiFi Booster Replacement, Parent Control, Pack of 3. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. Disconnect your old Hub. I would expect the Hub5 to start up on your current speed and be increased later, also I don’t think the contract would be activated until the hub is installed nd working. If you find signal blackspots with the free Virgin Media Connect app, you can order an Intelligent WiFi Pod by calling the number on the back of the app. There's no official status of an orange light on the Hub 3. £5 a month extra doesn’t sound like much, but £60 a year. BT Sport is included in Maxit TV (Full House TV) and Ultimate Oomph (VIP bundles) or can be taken as an add-on at additional monthly cost. Unlike range extenders, mesh networks rely on nodes that act as WiFi. including how to order online via My Virgin Media or through the Connect app. From there, the setup is nice and simple. Virgin Media WIFI Pods | GIG1 | - Setup & How to Use ( in depth guide )any issues don't hesitate to contact me contact: [email protected]’s not possible to boost the wireless signal from a Virgin routers to any other device. Watch more home network Wi-. Hi, I’ve been trying to order a Virgin Media wifi booster on the Virgin Connect app and within my account, but just keep being sent round in circles. If it’s not a technical issue you need help with then we’re here to support you on. An Ethernet cable – The. So, a 50 minute broadband, TV and phone. My only objection to Virgin Media Intelligent Wi-Fi Plus and the Wi-Fi Pods is the way they’re sold as a subscription service. You shouldn’t need an engineer. Options. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall Sockets. Hi @Jordonj1 . QuickStart, set up and connections. Boost the WiFi signal in your home by changing your router placement and adjusting settings to maximize signal strength. I have a hub4 and recently joined virgin media. Select the correct HDMI input for your box. exe 2. Many consider these Virgin WiFi pod units to be one of the better WiFi pod design concepts for the. Wi-Fi boosters, known to Virgin Media as Intelligent Wi-Fi Pods, are. Thanks. These devices have their own signals and can mess with your WiFi. However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages If so they are worth trying - they should work for you. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. This has improved th. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. I struggled for two days and communication with VM team didn't take me far. The Virgin Media Connect app is the control unit for your WiFi that helps keep you connected, and it’s available to anyone with a Hub 3, 4, 5 or Hub 5X. With our free Virgin Media Connect app, you can check your speeds to see if you need a WiFi Pod, keep track of all your connected devices and loads more. The mesh wifi pods now come with a speed guarantee . We're here to help. QuickStart, set up and connections. Tap Add a room, Tap the room you're in. Whether there are specific black spots around the home, or the overall signal simply needs a boost, connecting the Wi-Fi booster is an all-in-one solution. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. The Wireless and Power lights will start to blink. 0 Kudos. If you’ve done it right, you’ll see the lights on the device starts flashing. 3) Fully initialise your own router or mesh master unit and make sure the WAN port is set to DHCP. Could you send me a link plea. It was launched in late 2021 and is available only to customers who take Virgin Media's fastest Gig1 plan. If you’ve requested an upgrade, you’ll receive a new Virgin Media WiFi Hub in the post. 99) TP-Link AX3000 Wi-Fi 6 Range Extender — $104. If you’re outside of UK, you’ll see a range of network names, but will only connect automatically to those set up by the Virgin Media Connect app. Most likely this is a failure of the multi-colour LED control circuitry, but because this light is also the overheating indicator when red, it isn't acceptable to have the LED malfunction. Joining in. That’s over 100 live TV channels – depending on your package – and all your inclusive box sets, plus TV on demand as well. 10. From there, the setup is nice and simple. Solved: My wired booster has blown. Update your router's firmware to unlock connectivity and speed improvements. To set up your Vodafone WiFi Hub, first connect the power adapter to the hub and plug it into an outlet. Wait for the booster to connect and configure itself. 1 ACCEPTED SOLUTION. V6. Firstly, place the pod into a mains socket as close to the router as possible (in the same room). I recently got one of the wifi pods from virgin and I have taken the booster that plugs in beside my hub4 and the other booster that was upstairs and plugged in the new wifi pod. ”28 March 2021 at 7:42PM. If so, Tap Optimise. 9K+ sq ft - Blast Through Barriers, Eliminate Dead Zone Zombies - Indoors & Outside: While most WiFi range booster signal devices get stuck behind thick walls, appliances and cement floors, Macard delivers ultra-stable bandwidth for online gaming, video. Virgin Media services are only available in eligible Virgin Media network areas. I believe I have the correct package to get it for free - gig1 volt package. How to set up the Pods. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Options. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. 99 (List Price $149. . This may be because the booster has successfully mirrored your existing WiFi name so it won't display as a separate network. WiFi Booster Wired Booster Install your Boosters Follow these instructions to set up your Boosters. Tags (1) Tags:This promotion means you won’t pay the usual setup fee of £35. The results are poor but I can’t see how to order the boosters. 4. Connect your device to the booster’s WiFi network. Place the booster in a central location for optimal coverage. There are two Boosters in your pack. Video guide prepared by Luqman Khanis with how to self install virgin media pod. This means that the signal travels out into the room, and not into the floor. I hope this helps, if you need any more information please do reach out. I already have a wireless enabled PC but the Set-up CD doesn’t detect itQuickStart, set up and connections. Try restarting your Whole Home Wi-Fi. Got my first WiFi pod delivered the other day and I wanted to run an Ethernet cable from the hub to the pod to give it a solid connection to then boost WiFi. No setup fee is available on all bundles, broadband & phone, and broadband only packages. This WiFi extender is highly rated by customers and provides excellent coverage in large homes. Open the Virgin Media Connect app and follow the on-screen instructions. Setup was utterly painless, the speed improvement was massive and two rooms that were previously blackspots were instantly flooded with high-speed Wi-Fi. However now changed to Virgin fibre 100mbs. Would appreciate some assistance/advice. May be different pathways and wording on the 3 Hub types Then, go to advanced>wireless signal>security, rename the 2. 4GHz. Category 1: WiFi Routers Step #2: Hard-Reset The Virgin WiFi Booster. Track your order Check the status of your order and track its delivery. Tuning in. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. We have three different kits to choose from, depending on what you’re after, and they’re available from just £35 plus £7 p&p. Or you may be quicker than average! You won’t be involved the whole time. e. Networking and WiFi. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. I have the Gig1 package through Virgin Media, with the hub located in my office on the top floor. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks. I did figure it out so I thought about making this short video which may help you. Best midrange: Netgear EAX12 Wi-Fi Range. If so, Tap Optimise. 1. These devices have their own signals and can mess with your WiFi. TV 360 and home phone not currently available in 2022/23 network expansion areas.